ALUSB Technical FAQs

1. I have an unstable internet connection and could not complete my application. What should I do?

You will need to access the application on another internet connection. Once you log in to the application using your credentials, you will be directed to where you left off. There is no need to start a new application.

2. What Internet browser can I use?

We recommend using the most recent version of Google Chrome.

3. I made a mistake in my application, how do I correct it?
   If you have made a mistake that affects your application completion, e.g.: submitted the wrong document or wrong name, we will catch it in review and ask you to re-submit. Otherwise, you will not be able to adjust your application responses after submission.
4. I cannot access the Portal, it tells me “Your login attempt has failed. Make sure the username and password are correct.”

Please click on the “Forgot your password?” option at the bottom of the page. You will receive an email with a link to reset your password.

5. The link for “Go to Pay” is not working

Please ensure that you have “Pop-ups and redirects” enabled in your browser settings.

6. I am trying to access the portal but it is not loading, what do I do?

Please try the following if the page is not loading:

• Check if your internet connection is stable.
• Deactivate any ad-blocking software installed on your device.
• Update your browser - we recommend using the most recent version of Google Chrome. 
• Try accessing the platform via another browser or with an incognito tab.
• Clear your browser’s cache